WHAT IS THIS POLICY FOR?

Charlotte Nicholson offers:

Trauma informed therapeutic services using body, breath and mindfulness tools drawn from the yoga and Buddhist traditions as well as contemporary Western-developed practices, including somatic trauma therapy.

In order to provide these services this website & Charlotte Nicholson collect data from you. This policy explains:

• what data is collected

• why this data is collected

• how this data is stored

• your rights in relation to this data

If you want to ask a question or make a complaint please get in touch with me here.

You can also reach out to the Information Commissioner’s Office - the UK supervisory authority for data protection issues.

I am registered as a data controller with the UK Information Commissioner's Office. My data protection registration number is CSN0154745.

WHAT DATA DO I HOLD?

Information You Have Shared:

Information about your life as part of an intake process for my therapeutic support services:

• Trauma Center, Trauma Sensitive Yoga (TCTSY) Facilitation - please see here for details on the information asked.

• Engineer Stillness Program - please see here for details on the information asked.

If you have emailed me, filled in a contact form or arranged to have a call about my services, you will have shared your contact details and in some cases your profession and your areas of interest.

Contacts on my mailing list for my newsletters will be kept indefinitely or until an individual unsubscribes.

Information I May Generate:

A record of our classes or calls with dates, brief information on what was covered & any tools and/or recordings offered - these can be shared with you on request.

Video and audio recordings of our non-therapeutic practices together (as part of the Engineer Stillness program) for yours and my ongoing use and/or reference.

A record of invoices, receipts of payments & any payment plans used.

WHY I COLLECT THIS DATA & FOR HOW LONG

A record of the work I do with you is to help me remember and review our work.

Where you have shared your contact details as an enquiry or to schedule a chat or class, these details will only be used to make contact with you in relation to scheduling, and if we go on to work longer term together, to communicate about future sessions.

I am required to be in regular peer reflection and supervision, where I discuss my work (anonymised). I may make notes (anonymised) from these sessions.

My accreditation body and insurance company recommend, based on UK Statute of Limitation law, that I hold on to client records for 7yrs after our work has ended.

All other details on an individual will only be kept for as long as necessary to satisfy the individual's contract with me & deleted after 7 years.

WHERE I STORE & SECURE YOUR DATA

I make use of Google Suite and iCloud services. These services are password protected & encrypted. You can read about how Google protects data stored on its cloud services here and how iCloud protects its stored data here.

My accounts are accessed via password protected mobile devices including a laptop & mobile phone. Mobile phone numbers for clients are held locally on my mobile phone. No other identifying information is held locally on any of my mobile devices or external hard drives.

SECURITY ON THE INTERNET

Although this website uses SSL protection (when you are on a secure page, a lock icon will appear next to the web address) I cannot guarantee that the data will be 100% secure when it is transmitted. As a result I cannot guarantee the security of any information you transmit to me through enquiry forms, registration forms, or email enquiries, and you do so at your own risk. Once I receive your information, I make every effort to ensure its security on my own systems - see the section above. 

This website includes hyperlinks to, and details of, third party websites. I have no control over, and am not responsible for, the privacy policies and practices of third parties.

YOUR RIGHT TO YOUR DATA

You have a right to access your personal data. You can read more about this here. Please send me an email with your request.